Returns

Returning your product is easy. If you are not satisfied with your purchase, you have 14 days to return your Crisp Sheets order.

Return Period and Refunds

  • You have 14 days after receiving your order (or the last item in case of split shipments)
  • Refunds are processed within 14 days after we receive you return
  • Refunds include standard shipping costs if the entire order is returned
  • Refunds are issued via the original payment method

If the item has decreased in value due to use beyond necessary inspection, you are liable for this decrease in value.

Exchanges

We do not offer exchanges.

Important: Check Your Item Before Returning

Before sending your item back, you must carefully inspect it.

  • Products that have been washed or show clear signs of extensive use may result in a reduction of the refund amount.

  • If the product is no longer in a resalable condition due to use beyond what is necessary to establish its nature, characteristics, and functioning (for example, because of pet hair, strong odors, a missing barcode tag, or a missing fabric storage bag), we may apply an appropriate deduction for the loss in value.

  • Duvet cover sets must be returned complete.

Important information about the barcode label:
Each item is shipped with a barcode label attached to a black pin. It is not possible for an item to be shipped without this label, as it must be scanned before it can be processed and shipped.
> If your item does not have a barcode label, it could not have been shipped that way.

What to do if one of these issues applies:

If your item falls into one of the categories above, do not return it immediately.

  1. Take clear photos as proof
  2. Email us at customerservice@crispsheets.com
  3. Wait for instructions 

If a returned product does not meet the applicable legal return conditions or has decreased in value due to use beyond what is necessary to assess the product, this may affect the amount of your refund.

> Returning Inside the EU

Steps:

  1. Start by checking your product according to the points listed above; see the heading above: Important: Check Your Item Before Returning

  2. Take and save two photos: 

    1) a photo of the inside of the package showing the label(s) attached to the item(s)

    2) a photo of the properly packaged package

    We may need to request these photos if there are any issues with your return.

  3. Go to: https://crisp-sheets.returnless.com/en 
  4. Enter your order number and email address
  5. Create your return (sometimes it takes a few days for your request to be approved because you’re returning the item outside the return period, but that’s no problem. Wait patiently!)
  6. Pay for your return label (returns are at your own expense)
  7. Pack your item in the original Crisp Sheets packaging or another undamaged cardboard box (NO (plastic) bag or weak packaging)
  8. Send your return

For questions, contact: customerservice@crispsheets.com

> Returning Outside the EU

Steps:

  1. Start by checking your product according to the points listed above; see the heading above: Important: Check Your Item Before Returning
  2. Add a note inside your parcel including:
    • Name
    • Address
    • Order number
    • Product names and sizes

  3. Take and save two photos: 

    1) a photo of the inside of the package showing the label(s) attached to the item(s)

    2) a photo of the properly packaged package

    We may need to request these photos if there are any issues with your return.

  4. Pack your item in the original Crisp Sheets packaging or another undamaged cardboard box (NO (plastic) bag or weak packaging)

  5. Ship your parcel to:

     De PakkettenFabriek / Crisp Sheets
     Turbineweg 21
     2371 DV Roelofarendsveen
     The Netherlands

Return shipping costs are at your own expense.

Faulty or Damaged Items

If your item is faulty or damaged:

  1. Please report any defective or damaged products as soon as possible after delivery so that we can assist you promptly.

  2. Email customerservice@crispsheets.com

  3. Include clear pictures & description 

We will assist you with the return process.

Return Address

De PakkettenFabriek / Crisp Sheets
Turbineweg 21
2371 DV Roelofarendsveen
The Netherlands