Returns

> Message from our warehouse about busy times in November/December 2026:

The busiest time of the year is approaching. Both within our own operations and at the carrier services, the volume of activity is set to increase significantly over the coming weeks. Please take note of the following:

  • High volume at our warehouse and carriers: In the lead-up to and throughout the Black Friday period (Crisp Sheets doesn't have Black-Friday sales, but other brands at our warehouse do have BF-sales), the number of orders and shipments will be substantially higher than usual.
  • Longer return processing times: The processing of returns may also take more time during these weeks.
  • Return-packages missing an initial scan: If a package does not receive an initial scan by the carrier, we recommend waiting a few business days. Due to the high volume, packages are sometimes scanned later, even though they are already in transit from our warehouse.
  • Please be patient with the carriers: Carriers are under immense pressure. We advise you to remain patient; in most cases, the package will arrive as expected.

We are doing everything we can to ensure that operations run as smoothly as possible, and we thank you in advance for your understanding and patience.

Returning your product is easy. If you are not satisfied with your purchase, you have 14 days to return your Crisp Sheets order.

For questions, contact: customerservice@crispsheets.com. Response time: 1–3 business days. Always include your 8-digit order number in the subject line of your email.

Return Period and Refunds

  • You have 14 days after receiving your order (or the last item in case of split shipments)
  • Refunds are processed within 14 days after we receive your return
  • Refunds include standard shipping costs if the entire order is returned
  • Refunds are issued via the original payment method

If the item has decreased in value due to use beyond necessary inspection, you are liable for this decrease in value.

Exchanges

We do not offer exchanges.

Important: Check Your Item Before Returning

Before sending your item back, you must carefully inspect it.

  • Products that have been washed or show clear signs of extensive use may result in a reduction of the refund amount.

  • If the product is no longer in a resalable condition due to use beyond what is necessary to establish its nature, characteristics, and functioning (for example, because of pet hair, strong odors, a missing barcode tag, or a missing fabric storage bag), we may apply an appropriate deduction for the loss in value.

  • Duvet cover sets must be returned complete.

Important information about the barcode label:
Each item is shipped with a barcode label attached to a black pin. It is not possible for an item to be shipped without this label, as it must be scanned before it can be processed and shipped.
> If your item does not have a barcode label, it could not have been shipped that way.

What to do if one of these issues applies:

If your item falls into one of the categories above, do not return it immediately.

  1. Take clear photos as proof
  2. Email us at customerservice@crispsheets.com
  3. Wait for instructions 

If a returned product does not meet the applicable legal return conditions or has decreased in value due to use beyond what is necessary to assess the product, this may affect the amount of your refund.

> Returning Inside the EU

Steps:

  1. Start by checking your product according to the points listed above; see the heading above: Important: Check Your Item Before Returning
  2. Choose your packaging: You can use the original Crisp Sheets packaging or another sturdy, undamaged cardboard box. Please do not use plastic bags or flimsy packaging.

  3. Important: Make sure to remove all old shipping labels and stickers from the box. If these are not removed, your return package may be sent back to you, and you may have to pay for shipping again

  4. Take and save two photos: 

    1) a photo of the inside of the package showing the label(s) attached to the item(s)

    2) a photo of the properly packaged package 

    We may need to request these photos if there are any issues with your return.

  5. Go to: https://crisp-sheets.returnless.com/en 
  6. Enter your order number and email address
  7. Create your return (sometimes it takes a few days for your request to be approved because you’re returning the item outside the return period, but that’s no problem. Wait patiently!)
  8. Pay for your return label (returns are at your own expense)

  9. If you have a printed shipping label, attach it to your package. If you're using a printerless QR code, you don't need to attach anything.

  10. Send your return
  11. Refunds are processed within 14 days after we receive your return

Return shipping costs are at your own expense.

> Returning Outside the EU

Steps:

  1. Start by checking your product according to the points listed above; see the heading above: Important: Check Your Item Before Returning
  2. Choose your packaging: You can use the original Crisp Sheets packaging or another sturdy, undamaged cardboard box. Please do not use plastic bags or flimsy packaging.

  3. Important: Make sure to remove all old shipping labels and stickers from the box. If these are not removed, your return package may be sent back to you, and you may have to pay for shipping again

  4. Add a note inside your parcel including:

    • Name
    • Address
    • Order number
    • Product names and sizes

  5. Take and save two photos: 

    1) a photo of the inside of the package showing the label(s) attached to the item(s)

    2) a photo of the properly packaged package

    We may need to request these photos if there are any issues with your return.

  6. Pay for your return label at a parcel shop (returns are at your own expense) and ship your parcel to:

    De PakkettenFabriek / Crisp Sheets
    Turbineweg 21
    2371 DV Roelofarendsveen
    The Netherlands

  7. If you have a printed shipping label, attach it to your package. If you're using a printerless QR code, you don't need to attach anything.

  8. Send your return
  9. Refunds are processed within 14 days after we receive your return

Return shipping costs are at your own expense.

Faulty or Damaged Items

If your item is faulty or damaged:

  1. Please report any defective or damaged products as soon as possible after delivery so that we can assist you promptly.

  2. Email customerservice@crispsheets.com

  3. Include clear pictures & description 

We will assist you with the return process.

Return Address

De PakkettenFabriek / Crisp Sheets
Turbineweg 21
2371 DV Roelofarendsveen
The Netherlands