Returns
Returns and Exchange
Returning or exchanging your product is easy. If you're not happy with your purchase you have 14 days to send us the purchased Crisp Sheets order back.
Exchanging
We do not offer exchanges.
Returning
If you wish to return your order, please fill in the Return Form on your packing slip and put this document in the box or shipping bag.
We endeavor to ship all items that you have ordered in one shipment. When this is not the case, the 14 day period starts after recieving the last item. Crisp Sheets will give you a refund of all amounts paid to Crisp Sheets within 14 days the item(s) have been received by us. The refund will include the costs for standard shipping if the entire order is returned. Please note: we are not responsible for the shipping costs of your return. Your refund will be issued through the same means of payment used during the purchase.
Returned items should be returned in their original Crisp Sheets packaging. Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been used, then you are liable for such decrease in value.
When your item is delivered faulty or damaged please notify us within 48 hours from date of receipt. You can send us an email to customerservice@crispsheets.nl. We will contact you about the return policy.
Return address
De PakkettenFabriek/Crisp Sheets
2371 DV Roelofarendsveen
The Netherlands