FAQ/Shipping

As most of our product is non seasonal, we will not have an end of season sale.

Delivery within 1 to 3 working days
 

We strive to send the products within 1 to 3 working days after your order has been confirmed. We can guarantee that your order will be shipped within 30 days at the latest, unless a later deadline has been agreed. 

Our products are shipped via GLS/DPD/DHL. Shipments to countries outside Europe are shipped via DHL Express. 

As soon as your order has been shipped, you will be notified by e-mail. This e-mail will also contain a track and trace code, with which you can track the package. 

If you are not home when the order gets delivered, GLS/DPD/DHL Express will try to deliver the order the following day. GLS/DPD/DHL Express will try to deliver the order twice. If GLS/DPD/DHL Express is not able to deliver the order for the second time, you will receive a note from GLS/DPD/DHL Express. With this note, you can pick up the order at the nearest post office.

The risk of damage and/or loss of the ordered product lies with Crisp Sheets until the moment of delivery, unless this has been explicitly agreed otherwise.

Netherlands: Shipping costs are 5,00 euro and free shipping for all orders starting from 150,00 euro.

European (EU) countries: Shipping costs are 10,00 euro per order. For heavy orders; like quilts and furniture the shipping costs are 20,00 euro per order.

Other countries: Shipping costs are 40,00 euro per order. Shipping costs for the Philippines are 55 euro per order.

Customers based outside of the EU:

You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Duties rates vary depending on the value of the goods. All countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

Crisp sheets can not be held accountable for any charged taxes or duties. We try to compensate this to you by offering TAX free shopping to our non EU customers.

Please note that if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

We ship to the following countries:

EU

The Netherlands, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Spain, Sweden.

Rest of the World

China, Hong Kong, Andorra, Australia, Bonaire, Sint Eustatius, Saba, Canada, Curacao, Iceland, Japan, Macedonia, Malaysia, New Zealand, Philippines, Puerto Rico, Singapore, Sint Maarten, Swiss, United Kingdom, United States of America.

Yes, you can return your purchase. Please see our Return Page for more details on returns.

Unfortunately we do not ship quilts 240x220, down pillows, down duvet and bedside tables international.

All prices shown on crispsheets.com include Dutch VAT. We offer TAX free to our non EU customers.

We accept payments through Ideal, Paypal, Credit Card, Klarna, Sofort banking and Direct bank transfer.

Leave your e-mail address on the product page and you will be notified as soon as the product is back in stock.

Our bedding is made in Turkey and Portugal. As your health and the health of employees of our suppliers is very important to us; we work with Oeko-Tex and BSCI certified suppliers. This means that there are no harmful chemicals used within the proces and making of our bedding. And the working environment of our suppliers are carefully checked, screened and evaluated by the BSCI committee on a yearly base.

Any questions or comments? Please feel free to contact us via email -customerservice@crispsheets.com

To read more about caring for your Crisp Sheets products please click here.

We have our studio in the city centre of Amsterdam, you can make an appointment via:

customerservice@crispsheets.com