Delivery within 1 to 3 working days

We strive to send the products within 1 to 3 working days after acceptance of the order, but guarantee that the order will be shipped within 30 days at the latest, unless a longer period was agreed upon.

The dispatch of products to countries in The Netherlands will occur through DPD.nl or fietskoeriers.nl. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’. 

The dispatch of products to countries in Europe will occur through DPD.nl. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’. 

The dispatch of products to USA, Canada, Australia & New Zealand will occur through FEDEX. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’. 

If you are not home when the order gets delivered, DPD/FEDEX will try to deliver the order the following day.  DPD/FEDEX will try to deliver the order twice. If  DPD/FEDEX is not able to deliver the order for the second time, you will receive a note from  DPD/FEDEX. With this note, you can pick up the order at the nearest post office. 

The risk of damage and/or loss of products lies with Crisp Sheets until the moment of delivery to the consumer, unless expressly agreed upon otherwise.

A:  

Netherlands: Shipping costs are 5,00 euro and free shipping for all orders starting from 65,00 euro.

European countries: Shipping costs are 10,00 euro per order and free shipping for orders starting from 200,00 euro.

USA & Canada: Shipping costs are 30,00 euro per order and free shipping for orders starting from 250,00 euro.

Customer is responsible for any charged taxes and or duties

Australia: Shipping costs are 35,00 euro per order and free shipping for orders starting from 250,00 euro.

Customer is responsible for any charged taxes and or duties

New Zealand: Shipping costs are 35,00 euro per order and free shipping for orders starting from 250,00 euro.

Customer is responsible for any charged taxes and or duties

A:

We ship to the following countries:

EU

The Netherlands, Belgium, Sweden, Denmark, Germany, Finland, Croatia, France, Gibraltar, Ireland, Italy, Luxembourg, Monaco, Austria, Portugal, Spain, United Kingdom and Northern Ireland.

Rest of the World

United stated of America, Canada, New Zealand & Australia

Yes, you can return your purchase. Please see our policy page for more details on returns.

All prices shown on crispsheets.com include Dutch VAT.

We accept payments through Ideal, Paypal, Credit Card, Sofort banking and Direct bank transfer.

If a colour or size you are after is not available, please email us - customerservice@crispsheets.nl - and we will advise if pre-orders for new stock are being taken and give you an estimate of how long you will have to wait.

To read more about caring for your Crisp Sheets products please click here.

Yes, please contact us via customerservice@crispsheets.nl if you would like to know more information about our resellers.

Our bedding is made in Turkey and Portugal. As your health and the health of employees of our suppliers is very important to us; we work with Oeko-Tex and BSCI certified suppliers. This means that there are no harmful chemicals used within the proces and making of our bedding.  And the working environment of our suppliers are carefully checked, screened and evaluated by the BSCI committee on a yearly base.

Any questions or comments? Please feel free to contact us via email -customerservice@crispsheets.nl

Our Purity styles will be re-stocked end of August 2020.

Our Quilts will be re-stocked end of September 2020.

Our Fitted Sheets and Ace of Hearts will be restocked first week of October 2020.

Our towels will be re-stocked end of September 2020.