FAQ/Shipping

Will you be having any sale discounts soon?

As most of our product is non seasonal, we will not have an end of season sale.

How quickly will my order ship?

Delivery within 1 to 3 working days

*Due to COVID19 we experience delays with our handling and shipping partners.

We strive to send the products within 1 to 3 working days after acceptance of the order, but guarantee that the order will be shipped within 30 days at the latest, unless a longer period was agreed upon.

The dispatch of products to countries in The Netherlands will occur through DPD.nl. As soon as the products are sent, the costumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.

The dispatch of products to countries in Europe will occur through DPD.nl. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.

The dispatch of products to countries outside EU will occur through FEDEX. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.

If you are not home when the order gets delivered, DPD/FEDEX will try to deliver the order the following day. DPD/FEDEX will try to deliver the order twice. If DPD/FEDEX is not able to deliver the order for the second time, you will receive a note from DPD/FEDEX. With this note, you can pick up the order at the nearest post office.

The risk of damage and/or loss of products lies with Crisp Sheets until the moment of delivery to the consumer, unless expressly agreed upon otherwise.

What are the shipping costs?

A:

Netherlands: Shipping costs are 5,00 euro and free shipping for all orders starting from 150,00 euro.

European (EU) countries: Shipping costs are 10,00 euro per order. For heavy orders; like quilts and furniture the shipping costs are 20,00 euro per order.

Other countries: Shipping costs are 40,00 euro per order.

Customers based outside of the EU:

You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Duties rates vary depending on the value of the goods. All countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

Crisp sheets can not be held accountable for any charged taxes or duties. We try to compensate this to you by offering TAX free shopping to our non EU customers.

Please note that if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

What countries do you ship?

A:

We ship to the following countries:

EU

The Netherlands, Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Monaco, Poland, Portugal, Spain, Sweden.

Rest of the World

UK, Swiss, Norway, Singapore, United stated of America, Canada, Mexico, New Zealand, Malaysia, Slovenia, Cyprus, Israel, Japan & Australia

Can I return my purchase?

Yes, you can return your purchase. Please see our policy page for more details on returns.

Are there products that can't be shipped outside of The Netherlands?

Unfortunately we do not ship our bed and ceramic products international.

We don't ship our quilts 240x220 and furniture outside of Non-Eu countries.

Is VAT included in the price?

All prices shown on crispsheets.com include Dutch VAT. We offer TAX free to our non EU customers.

What payment methods do you accept?

We accept payments through Ideal, Paypal, Credit Card, Sofort banking and Direct bank transfer.

What if an item I want is out of stock?

If a colour or size you are after is not available, please email us - customerservice@crispsheets.nl - and we will advise if pre-orders for new stock are being taken and give you an estimate of how long you will have to wait.

The item I want to purchase is out of stock.

Our Crisp styles will be re-stocked mid December 2021.

Where and how are Crisp Sheets made?

Our bedding is made in Turkey and Portugal. As your health and the health of employees of our suppliers is very important to us; we work with Oeko-Tex and BSCI certified suppliers. This means that there are no harmful chemicals used within the proces and making of our bedding. And the working environment of our suppliers are carefully checked, screened and evaluated by the BSCI committee on a yearly base.

Any questions or comments? Please feel free to contact us via email -customerservice@crispsheets.nl

How do I care for my products?

To read more about caring for your Crisp Sheets products please click here.

Is there a showroom where I can see Crisp Sheets products?

We have our studio in the city centre of Amsterdam, you can make an appointment via:

customerservice@crispsheets.nl