FAQ
Q: How quickly will my order ship?
Delivery within 1 to 3 working days
We strive to send the products within 1 to 3 working days after acceptance of the order, but guarantee that the order will be shipped within 30 days at the latest, unless a longer period was agreed upon.
The dispatch of products to countries in The Netherlands will occur through DPD.nl or fietskoeriers.nl. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.
The dispatch of products to countries in Europe will occur through DPD.nl. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.
The dispatch of products to USA, Canada, Australia & New Zealand will occur through FEDEX. As soon as the products are sent, the consumer is informed thereof by e-mail. This e-mail includes a ‘track and trace code’.
If you are not home when the order gets delivered, DPD/FEDEX will try to deliver the order the following day. DPD/FEDEX will try to deliver the order twice. If DPD/FEDEX is not able to deliver the order for the second time, you will receive a note from DPD/FEDEX. With this note, you can pick up the order at the nearest post office.
The risk of damage and/or loss of products lies with Crisp Sheets until the moment of delivery to the consumer, unless expressly agreed upon otherwise.
Q: What are the shipping costs?
A:
Netherlands: Shipping costs are 5,00 euro and free shipping for all orders starting from 65,00 euro.
European countries: Shipping costs are 10,00 euro per order and free shipping for orders starting from 200,00 euro.
USA & Canada: Shipping costs are 30,00 euro per order and free shipping for orders starting from 250,00 euro.
Customer is responsible for any charged taxes and or duties
Australia: Shipping costs are 35,00 euro per order and free shipping for orders starting from 250,00 euro.
Customer is responsible for any charged taxes and or duties
New Zealand: Shipping costs are 35,00 euro per order and free shipping for orders starting from 250,00 euro.
Customer is responsible for any charged taxes and or duties
Q: What countries do you ship?
A:
We ship to the following countries:
EU
The Netherlands, Belgium, Sweden, Denmark, Germany, Finland, Croatia, France, Gibraltar, Ireland, Italy, Luxembourg, Monaco, Austria, Portugal, Spain, United Kingdom and Northern Ireland.
Rest of the World
United stated of America, Canada, New Zealand & Australia
Q: Can I return my purchase?
Yes, you can return your purchase. Please see our policy page for more details on returns.
Is VAT included in the price?
All prices shown on crispsheets.com include Dutch VAT.
What payment methods do you accept?
We accept payments through Ideal, Paypal, Credit Card, Sofort banking and Direct bank transfer.
What if an item I want is out of stock?
If a colour or size you are after is not available, please email us - customerservice@crispsheets.nl - and we will advise if pre-orders for new stock are being taken and give you an estimate of how long you will have to wait.
How do I care for my products?
To read more about caring for your Crisp Sheets products please click here.
Do you offer Crisp Sheets though retailers?
Yes, please contact us via customerservice@crispsheets.nl if you would like to know more information about our resellers.
Where and how are Crisp Sheets made?
Our bedding is made in Turkey and Portugal. As your health and the health of employees of our suppliers is very important to us; we work with Oeko-Tex and BSCI certified suppliers. This means that there are no harmful chemicals used within the proces and making of our bedding. And the working environment of our suppliers are carefully checked, screened and evaluated by the BSCI committee on a yearly base.
Any questions or comments? Please feel free to contact us via email -customerservice@crispsheets.nl