Returning or exchanging your product is easy. You will have to notify Crisp Sheets within 14 days after receiving the order that you wish to return. After notifying us, you have 14 days to send us the purchased Crisp Sheets order back.

Exchanging 

We do not offer exchanges.

Returning 

If you wish to cancel and return your order altogether, please fill in the Return Form that you have received with your order. When this doesn't work, let us know unequivocally in another manner, for instance by sending us an email as explained above within 14 days after you, or a third party designated by you (who is not the shipping company) has received the order. 

We endeavor to ship all items that you have ordered in one shipment. When this is not the case, the 14 day period starts after recieving the last item. It is not necessary to inform us about the reason you want to cancel or return your order. After notifying us, you have 14 days to send us the purchased Crisp Sheets order back. Crisp Sheets will give you a refund of all amounts paid to Crisp Sheets within 14 days after receipt of such notification, provided the item(s) have been received by us. The refund will include the costs for standard shipping if the entire order is returned. Your refund will be issued through the same means of payment used during the purchase.

Returned items should be returned in their original Crisp Sheets packaging. Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been used, then you are liable for such decrease in value.  

When your item is delivered faulty or damaged please notify us within 48 hours from date of receipt. You can send us an email to customerservice@crispsheets.nl. We will contact you about the return policy.

Crisp Sheets allows a cancellation time window of 24hrs. If you need to cancel your order please contact us within 24 hrs. You can use the contact form on our website or email to customerservice@crispsheets.nl

Please read these Terms of Service completely using crispsheets.nl. This Agreement documents the legally binding terms and conditions attached to the use of the Site at crispsheets.nl. By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.

Intellectual property/copyright notice

Copyright and other relevant intellectual property rights exists on all text, images, graphics, video’s and anything else that is relating to the Company’s services and the full content of this website. 

Links to other websites

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Crisp Sheets. 

Crisp Sheets has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing law

This Agreement is governed in accordance with international laws.

Changes to this agreement

Crisp Sheets reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Crisp Sheets site immediately.

Privacy statement

We are committed to protecting your privacy. Only employees with company authorization will use information collected from individual customers on a need to know basis. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Contact us

If you have any questions about this Agreement, please feel free to contact us via customerservice@crispsheets.nl

We use cookies at Crispsheets to improve our service for you. Some cookies we use are essential for some services to work, others are used to collect information of the use of the website (statistics) so that we can make the site more convenient and useful for you. Some cookies are temporary and will disappear when you close your browser, others are persistent and will stay on your computer for some time. We are also using some local cookies that are tied to local campaigns and which will disappear when the campaign ends.

Some of the cookies are strictly necessary for the functionality of the site while others are used to enhance the performance and your user experience.

Strictly necessary cookies are used to:

• memorize what is in your shopping cart
• memorize how far you are through an order

Functional cookies are used to:

• memorize your log-in details
• Make sure you are secure when logged-in
• Make sure that the web site looks consistent
• Offer live chat support

Performance cookies are used to:

• Enhance the performance of the web site
• Enhance the user experience

Targeting cookies are used to:

• Allow you to share and like
• Send information to other websites to customize their advertisement

Examples of use:

The cookies are used to improve services for you through, for example:
• Enabling the functionality of some specific services like payment which will not work without those cookies
• Enabling a service to recognise your device so you don’t have to give the same information several times during one task
• Recognising that you may already have given a username and password when logged in to Crispsheets so you don’t need to do it for every web page requested
• Measuring how many people are using services, so they can be made easier to use and to ensure that there’s enough capacity to ensure they are fast
• Analysing data to help us understand how you use online services so we can improve them

If you choose not to use cookies during your visit, you should be aware that certain functions and pages will not work as expected. As an example you will not be able to use the shopping list feature.

If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking “Help” in your browser menu.

You can also find out more about cookies and how to delete and control them on www.aboutcookies.org or click “Help” in your browser menu.